Frequently Asked Questions


How do I make an appointment?

You can easily make an appointment through any of the following options: 

What is therapy like?

Therapy will be different for every individual, couple, and family. This is because therapy will be guided by your preferences, personality, learning style, and speed. Some individuals prefer to “get straight to the point” while others like to explore all possible options, choices, and challenges. The important aspect is that you are comfortable throughout your therapy process and are able to express your wants and needs at all times.


Will my therapy be confidential? 

One of the foundations of therapy is confidentiality. We practice at the highest standards to maintain confidentiality at all times. Confidentiality will look different for minors, couples, and families. In addition, we do follow all state laws regarding mandating reporting and potential harm to self or others. This will be discussed in an in-depth manner during the initial session and we will gladly answer any and all questions throughout our time together.

Where is your office located? 

Our physical office address is 330 Rancheros Dr. #208 in San Marcos, Ca. Above the front doors of the building it states "Executive Offices" and is located next to ABC Veterinarians. We do have a waiting room so please feel free to come into the suite when you arrive. 


What are your session times?

We attempt to provide session times that are most convenient for you and your family. This includes early mornings and evenings. You are able to "lock in" your session time to ensure consistent session times that follow your weekly routine. Individual sessions are 50 minutes in length and couples and family sessions can be 50 or 90 minutes in length.


Do you offer telehealth?

Yes. we provide telehealth via HIPPA compliant web-based platforms. “There are no conclusive studies indicating telehealth is either any less effective than traditional face-to-face counseling or that telehealth should not be used to treat an individual with a particular condition or disorder.” (Montgomery, A. The Basics of Telehealth. The Therapist, 27(1), 78-82). We require additional consent forms / emergency contacts, upon your decision to utilize telehealth. We highly encourage individuals and couples to try online counseling, in that it can be more conducive for busy schedules, be it lunch time sessions where you do not have to leave work or late-night sessions after kids have gone to bed.


How do I pay?

Payment is due at the start of each session. we accept cash, checks, Visa, and MasterCard. We do require a 24-hour notice for all cancelled sessions; failure to do so will result in you being charged for the missed session. The majority of insurance providers do not cover cancellation fees. Due to this, the client is responsible for 100% for late cancelation fees. 

Is coaching the same as therapy?

The short answer to a long question is no. Coaching relates to one specific topic and stays on that one topic in a forward-thinking approach. This may look like of anxiety management coaching. Therapy on the other hand can address a wide variety of issues and looks in all directions. This may look like therapy to address anxiety, depression, and relationship challenges and then looks at your past, present, and future. 

Another major difference is that therapists are able to make clinical diagnosis and utilize clinical assessments. This is because therapist have completed at least a masters level program, work toward licensure, complete continued education requirements, and follow stringent guidelines from an oversight body, such as the Board of Behavioral Sciences. 

If you would like more information on the differences between coaching and therapy, please do not hesitate to reach out to us at 

How qualified are the coaches? 

Due to the fact that the coaching field is not regulated there are some coaches with little or no training. This is not the case for the coaches at Moran Family Counseling. All of the coaches that you will find here meet or exceed the training and experience requirements established for therapists. 

The coaching programs that we provide are actually the areas of specialty for the Moran Family Counseling therapists, in which they have devoted thousands of hours to each specific topic they are offering a coaching program in. 

Do I really need therapy?

The decision to seek therapy is one that you must decide for yourself. This can be made easier by asking yourself a few questions. Do you feel unhappy with your life? Do you feel like you could be accomplishing more in your life and relationships? Do others in your life point out areas they feel you need to improve upon? Are you going through a period of transition in your life (relationship, job, personal)? Do you feel like the quality of your relationships have lowered? If you answered ‘yes’ to any of these questions, therapy may positively impact your life.